• Quilted fabric, supple and protective
• Embroidery worked entirely by hand
• Unique motifs, impossible to reproduce identically
• Flap closure
• Compact format, designed for everyday use

Every piece is entirely handcrafted in Geneva, from the selection of materials to the final stitch. No mass production — only created objects, each carrying a gesture and an intention.

At Frygo's, we want every piece to bring you complete satisfaction. Our returns policy distinguishes between two types of products:

1. In-Stock Items (Jewellery & Ready-to-Wear Accessories)For all items that are not personalised or made to order (bracelets, necklaces, in-stock accessories):

• Right of withdrawal: You have 14 days from receipt of your order to change your mind.
• Conditions: The item must be returned in its original condition, unworn and in its original packaging.
• Return costs: Return shipping costs are the responsibility of the client.
• Refund: Once the item has been received and inspected, we will process your refund to your original payment method within 7 to 10 business days.

2. Bespoke & Personalised Creations (Aprons, Hand-Embroidered Bags)In accordance with standard commercial practice for goods that are clearly personalised or made to specific order:

• No right of return: As these pieces are created exclusively for you (according to your measurements, colour choices or specific embroidery), they are neither exchangeable nor refundable.
• Start of production: Once the order has been confirmed and production has commenced in our Genevan atelier, no cancellation can be accepted.

3. Guarantees & DefectsQuality is at the heart of our approach. Should a piece (in-stock or bespoke) present a manufacturing defect despite our quality controls:

• Contact us within 48 hours of receipt at [your email/contact].
• Attach a photograph of the defect observed.
• In the event of a confirmed defect, we will cover repair, exchange or full refund, including return shipping costs.

Note: Slight variations inherent to handcraft work (thread nuances, irregularities in natural beads) are not considered defects, but marks of authenticity.

At Frygo's, every piece is handled with particular care. The time required to receive your order depends on the nature of the creation selected:

1. Preparation & Delivery Times

• "Ready to Shine" Pieces (In Stock): Jewellery and accessories already completed in the atelier are dispatched within 2 to 3 business days. Standard postal delivery times then apply (2 days within Switzerland).
• "Bespoke" Creations (Aprons, Embroidered Bags, Special Orders): As Karima sews and embroiders each piece entirely by hand according to your measurements, a production lead time of 3 to 4 weeks is required prior to dispatch. This time of patience is the guarantee of a unique piece, made exclusively for you.

2. Rates & Free Shipping

• Within Switzerland: Free shipping on purchases from CHF 150. For orders below this threshold, Swiss Post rates apply according to weight.
• International (Europe, Arab Countries, Africa & Rest of the World): Shipping costs are the responsibility of the client. They are calculated automatically at checkout based on destination and weight.
• Note: Any customs duties or import taxes outside Switzerland remain the responsibility of the recipient.

3. Geneva Collection (Free of Charge)

If you reside in or are visiting Geneva, you may select the "Geneva Centre Collection" option. This is an ideal opportunity to meet at the atelier and avoid shipping costs. We will arrange an appointment together as soon as your order is ready.

4. Tracking & Packaging

Every creation is dispatched in careful, protective packaging. A tracking number will be sent to you by email as soon as your parcel has been deposited at the Post Office.