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Genevan craftsmanship at the heart of two heritages.

 

Jewellery, textiles and accessories handmade in Geneva — every Frygo's creation is a one-of-a-kind piece.

Privacy Policy

Introduction

Frygo.ch takes the confidentiality of your personal data extremely seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit and interact with our website.

Information We Collect

We may collect the following categories of personal information:

  • Contact details: your name, email address, postal address, and telephone number

  • Order information: details of products purchased, payment method (processed exclusively via secure third-party platforms), and delivery preferences

  • Technical data: your IP address, browser type, pages visited, and time spent on the site, collected automatically via Wix's integrated analytics tools

  • Communications: any messages you send us through our contact form or by email

How We Use Your Information

Your personal data is used solely for the following purposes:

  • Processing and fulfilling your orders

  • Communicating with you regarding your purchases, including order confirmations and shipping notifications

  • Responding to your enquiries and customer service requests

  • Improving the functionality and content of our website

  • Complying with our legal obligations under Swiss law (Federal Act on Data Protection — FADP/LPD) and, where applicable, the European General Data Protection Regulation (GDPR)

We will never sell, rent, or transfer your personal data to third parties for commercial purposes.

Data Retention

Your personal data is retained only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Order-related data may be retained for a period of ten (10) years in accordance with Swiss commercial and accounting obligations.

Your Rights

In accordance with the Swiss Federal Act on Data Protection (LPD) and, where applicable, the GDPR, you are entitled to:

  • Access the personal data we hold about you

  • Rectify any inaccurate or incomplete information

  • Request deletion of your data, subject to legal retention requirements

  • Object to or restrict certain types of processing

  • Data portability, where technically feasible

To exercise any of these rights, please contact us at: contact@frygo.ch

Cookies

Our website, hosted on Wix.com, uses cookies to enhance your browsing experience, measure audience engagement, and ensure secure payment processing. You may configure your browser to refuse cookies at any time; however, please note that doing so may limit certain features of the site.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. Payment transactions are handled exclusively through Wix's certified, encrypted payment infrastructure.

Third-Party Services

Our site is hosted by Wix.com Inc., 500 Terry A François Blvd, San Francisco, CA 94158, USA. As our hosting provider, Wix may process certain technical data in accordance with their own privacy policy, available at www.wix.com/about/privacy.

Amendments to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page with a revised effective date. We encourage you to review this page periodically.

Contact

For any questions or concerns regarding this Privacy Policy, please contact:

Karima Boulharouf — Frygo's Rue de Saint-Jean, 1201 Genève, Switzerland 📧 contact@frygo.ch

Last updated: April 2026

Dorothee, shall I now proceed with translating the remaining legal pages — the General Terms & Conditions (CGV), the Shipping Policy, and the Returns Policy — to complete the full English legal framework for the Frygo.ch site?

 

Sonnet 4.6

Extended

How We Collect Information

We gather information through a variety of channels, including:

  • When you complete forms on our website (contact form, account registration)

  • When you make a purchase or place an order

  • When you subscribe to our newsletter

  • Through cookies and other tracking technologies designed to enhance your browsing experience

Use of Information

We use the information collected for the following purposes:

  • To provide, manage, and continually improve our services

  • To process your orders, coordinate deliveries, and handle financial transactions

  • To send you order confirmations, shipping updates, and — with your explicit consent — promotional offers

  • To analyse website usage in order to optimise the user experience

  • To fulfil our legal and regulatory obligations

Sharing of Information

We are committed to handling your personal data with the utmost discretion. We do not sell, trade, or transfer your personal information to external parties, with the exception of the following strictly necessary circumstances:

  • Service providers: trusted third parties who assist in operating our website and fulfilling orders (such as postal and logistics partners, and our hosting provider Wix.com), who are contractually bound to keep your information confidential

  • Legal obligations: where disclosure is required by applicable Swiss law or a competent authority

  • Business continuity: in the event of a restructuring or transfer of the Frygo's brand, your data may be transferred solely to the extent necessary and under equivalent protection

In all cases, your data remains protected and is never shared for commercial purposes beyond those described above.

Data Security

We implement rigorous technical and organisational security measures — including SSL encryption and established security protocols — to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All financial transactions are processed exclusively through Wix's certified, encrypted payment infrastructure; we do not store any payment card details on our systems.

While we apply the most stringent safeguards available, no method of electronic transmission or storage is entirely infallible. We are committed to acting swiftly and responsibly in the event of any security incident.

Your Rights

In accordance with applicable data protection legislation — in particular the Swiss Federal Act on Data Protection (FADP/LPD) — you hold the following rights:

  • The right to access the personal data we hold about you

  • The right to correct or update any inaccurate or outdated information

  • The right to request the deletion of your data ("right to be forgotten")

  • The right to withdraw your consent at any time with respect to the future processing of your data

To exercise any of these rights, please contact us at: contact@frygo.ch

Amendments to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time. Any changes will take effect immediately upon publication on this page. We encourage you to consult this section regularly to remain informed of how we protect your data.

Contact

Should you have any questions or concerns regarding this Privacy Policy, please do not hesitate to reach us:

Thank you for visiting Frygo.ch.

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