Question 1

What is this FAQ section?

Accepted Answer

FAQ stands for Frequently Asked Questions — the questions our visitors ask us most often. This section is here to save you time: you will find clear answers about our creations, our timelines, our philosophy and much more. If your question is not listed, do not hesitate to write to us directly — we would be delighted to respond.

Question 2

What exactly is Frygo's?

Accepted Answer

Frygo's is a Genevan artisan atelier founded by Karima Boulharouf. We create handmade jewellery and accessories born from the meeting of Mediterranean heritage and Swiss design precision. Our motto: be inspired to create — one piece at a time.

Question 3

Who are Frygo's creations made for?

Accepted Answer

For anyone who rejects the disposable and seeks a piece with a soul. Whether treating yourself or offering an unforgettable gift, our creations speak to those who value authenticity, artisanal craft and lasting beauty.

Question 4

How do I book an appointment at the atelier?

Accepted Answer

Simply contact us via the form or on Instagram. We'll find a time slot together that suits your schedule.

Question 5

What makes Frygo's creations unique?

Accepted Answer

Every piece is entirely handcrafted in our Genevan atelier, at the crossroads of Mediterranean heritage and Swiss design. No two pieces are alike — you wear a signature, not a mass-produced item.

Question 6

Do you offer bespoke creations?

Accepted Answer

Absolutely. Colours, dimensions, patterns — contact us to start your personalised project.

Question 7

What types of materials are found in Frygo's creations?

Accepted Answer

Our creations blend a variety of materials — beads, textiles, threads — selected above all for their aesthetic quality, durability and visual harmony. Every piece is designed to last and to delight.

Question 8

Where do you deliver?

Accepted Answer

Throughout Switzerland and worldwide.

Question 9

Is the packaging carefully presented?

Accepted Answer

Every creation is presented in an eco-responsible gift box, ready to be given.

Question 10

What is Slow-Made?

Accepted Answer

Create less, but better. Every piece takes the time it deserves — without haste, without mass production.

Question 11

Are your creations eco-responsible?

Accepted Answer

We favour sustainable materials, short supply chains and eco-designed packaging.

Question 12

What is the creation lead time?

Accepted Answer

It all depends on the piece. A simple jewellery item or accessory can be completed in 1 to 3 weeks. A complex creation — such as a fully hand-embroidered bag — may require up to 3 months of work. This is the price of Slow-Made: every hour invested is visible in the final result. The precise lead time will be communicated to you at the time of your order.

Question 13

Can I return a creation?

Accepted Answer

It depends on the type of piece. For in-stock items, you have 14 days from receipt to exercise your right of withdrawal — the item must be returned unworn, in its original packaging, at the client's expense. Bespoke creations (aprons, embroidered bags, personalised orders) are neither exchangeable nor refundable, as they are made exclusively for you.

Question 14

What should I do if my piece has a defect?

Accepted Answer

Contact us within 48 hours of receipt, attaching a photo of the defect. In the event of a confirmed defect, we will cover repair, exchange or full refund, including return shipping costs. Please note: the slight variations inherent to handcraft work — thread nuances, bead irregularities — are marks of authenticity, not defects.

Question 15

What are the delivery times and shipping costs?

Accepted Answer

In-stock pieces are dispatched within 2 to 3 business days. Within Switzerland, shipping is complimentary on purchases from CHF 150. For international orders (Europe, Arab countries, Africa and the rest of the world), costs are calculated according to weight and destination. Any applicable customs duties remain the responsibility of the recipient.

Question 16

Can I collect my order in Geneva?

Accepted Answer

Absolutely — and it's free of charge. Select the "Geneva Centre Collection" option and we'll arrange an atelier appointment as soon as your order is ready.

Genevan craftsmanship at the heart of two heritages.

Jewellery, textiles and accessories handmade in Geneva — every Frygo's creation is a one-of-a-kind piece.

FAQ

Frequently asked questions